432 lines
21 KiB
Python
432 lines
21 KiB
Python
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# ============================================================
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# 多轮对话状态机（moduleId: core-dialog, 可重生 ✅）
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# M-F：听不懂就追问，缺数据就引导。
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# ① 澄清槽位机：意图置信 0.5–0.85 / 拒识 → 出「澄清卡」（候选意图按钮），
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# 下一句优先按澄清上下文解析（「第一个」「1」或候选关键词直接回填），
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# 两轮未解则放弃回兜底。
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# ② 引导式排产向导（schedule.wizard）：readiness → 缺路线推荐行业模板 /
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# 缺工时逐条追问 / 缺日历给默认 → 齐备后自动试排。
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# 会话态仅存内存（进程内），不入 world；对世界的写全部走 P2 确认卡。
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# ============================================================
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from __future__ import annotations
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import re
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from typing import Any
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from server.contracts import AgentReply, IntentResult, UIBlock
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# session_id → {"clarify": {...}|None, "wizard": {...}|None}
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_SESSIONS: dict[str, dict[str, Any]] = {}
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def _state(session_id: str) -> dict[str, Any]:
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return _SESSIONS.setdefault(session_id, {"clarify": None, "wizard": None})
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def reset_session(session_id: str) -> None:
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_SESSIONS.pop(session_id, None)
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# ============================================================
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# 领域路由（意图分层的兜底层）：先判「用户在聊哪个域」，
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# 域命中而子意图不明 → 澄清卡列出该域常用动作。
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# ============================================================
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_DOMAINS: list[dict[str, Any]] = [
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{"domain": "排产", "pattern": r"排产|排程|试排|排一版|计划|交期|甘特|开始|怎么办",
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"candidates": [
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("schedule.wizard", "引导式排产向导（从头带我排）"),
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("flex.schedule", "柔性排产（能力池直接排一版）"),
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("assistant.reply", "先分析现状再决定"),
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("flex.capacity", "看瓶颈产能"),
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]},
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{"domain": "订单", "pattern": r"订单|插单|急单|销售单|下单",
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"candidates": [
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("order.pool", "查订单池"),
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("rush.evaluate", "评估紧急插单"),
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("plan.trace", "追溯订单计划"),
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]},
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{"domain": "主数据", "pattern": r"主数据|物料|BOM|工艺路线|工时|设备|产线|资源|分析.*(文件|数据|项目)|这个文件|文件解析",
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"candidates": [
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("data.analyze", "分析项目/文件数据与排产缺口"),
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("master.query", "查主数据"),
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("readiness.query", "数据齐备度 / 工时维护情况"),
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("flex.time.update", "维护工时"),
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]},
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{"domain": "知识", "pattern": r"知识|规定|SOP|文档|工艺模式|导入.*文档",
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"candidates": [
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("knowledge.query", "查知识库"),
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("knowledge.import", "导入知识文档"),
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]},
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{"domain": "技能", "pattern": r"skill|算法|外部引擎",
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"candidates": [
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("skill.list", "查看已接入算法 Skill"),
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("skill.health", "Skill 健康检查"),
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]},
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]
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_INTENT_LABELS = {c[0]: c[1] for d in _DOMAINS for c in d["candidates"]}
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def guess_domain(text: str) -> dict[str, Any] | None:
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for d in _DOMAINS:
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if re.search(d["pattern"], text, re.I):
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return d
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return None
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# ============================================================
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# ① 澄清槽位机
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# ============================================================
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def needs_clarification(intent: IntentResult) -> bool:
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"""低置信（0.4–0.85）需要澄清；通用助理与帮助不澄清。"""
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if intent.intent in ("help", "assistant.reply", "data.analyze", "readiness.query"):
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return False
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if intent.intent == "unknown":
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return True
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return 0.4 <= intent.confidence < 0.85
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def make_clarification(session_id: str, text: str, intent: IntentResult) -> AgentReply | None:
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"""构造澄清卡：候选意图（猜测+确认），保存会话澄清态。"""
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candidates: list[tuple[str, str]] = []
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if intent.intent != "unknown" and intent.intent in _INTENT_LABELS:
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candidates.append((intent.intent, _INTENT_LABELS[intent.intent]))
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elif intent.intent != "unknown":
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candidates.append((intent.intent, intent.intent))
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domain = guess_domain(text)
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if domain:
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for c in domain["candidates"]:
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if all(c[0] != x[0] for x in candidates):
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candidates.append(c)
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candidates = candidates[:3]
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st = _state(session_id)
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prev = st.get("clarify") or {}
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if not candidates and prev.get("candidates"):
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# 本句无新线索但澄清上下文还在 → 复用上一轮候选继续追问
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candidates = [(c["intent"], c["label"]) for c in prev["candidates"]]
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if not candidates:
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return None # 无候选 → 交回原兜底（帮助文案）
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prev_rounds = prev.get("rounds", 0)
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if prev_rounds >= 2: # 两轮未解 → 放弃澄清
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st["clarify"] = None
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return None
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st["clarify"] = {
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"originalText": text,
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"candidates": [{"intent": c[0], "label": c[1],
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"params": intent.params if c[0] == intent.intent else {}}
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for c in candidates],
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"rounds": prev_rounds + 1,
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}
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lines = [f"我不太确定你的意思，你是想：（回复序号即可）"]
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for i, c in enumerate(candidates, start=1):
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lines.append(f"{i}. {c[1]}")
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lines.append("都不是的话，请换个说法补充要点。")
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block = UIBlock(
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blockId=f"clarify-{session_id[:8]}", type="clarify",
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props={"question": "我不太确定你的意思，你是想：",
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"options": [{"index": i + 1, "intent": c[0], "label": c[1]}
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for i, c in enumerate(candidates)],
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"originalText": text})
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return AgentReply(text="\n".join(lines), blocks=[block], intent=intent)
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def _resolve_clarify(session_id: str, text: str) -> IntentResult | None:
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"""澄清上下文中解析回填：序号 / 候选关键词 → 直接产出意图。"""
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st = _state(session_id)
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ctx = st.get("clarify")
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if not ctx:
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return None
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t = text.strip()
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cands = ctx["candidates"]
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picked = None
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m = re.match(r"^(?:第?\s*([1-9一二三])\s*个?)$", t)
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if m:
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num_map = {"一": 1, "二": 2, "三": 3}
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idx = num_map.get(m.group(1)) or int(m.group(1))
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if 1 <= idx <= len(cands):
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picked = cands[idx - 1]
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if picked is None:
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for c in cands:
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if c["label"] and (t in c["label"] or c["label"] in t) and len(t) >= 2:
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picked = c
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break
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if t.lower() == c["intent"].lower():
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picked = c
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break
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if picked:
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st["clarify"] = None
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return IntentResult(intent=picked["intent"], params=picked.get("params") or {},
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confidence=1.0, source="RULE_FAST")
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return None # 未回填 → 交回正常识别（rounds 已计）
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# ============================================================
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# ② 引导式排产向导
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# ============================================================
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_WIZ_CANCEL = r"取消|退出|不排了|算了"
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_WIZ_GO = r"^(排|开始|好|可以|确认|继续|继续排产|go)$"
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def start_wizard(store, session_id: str, actor: str = "web") -> AgentReply:
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"""入口：readiness 检查 → 全绿直接给「试排」确认，否则进入引导流程。"""
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st = _state(session_id)
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st["clarify"] = None
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st["wizard"] = {"step": "start"}
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return _wizard_advance(store, session_id, actor)
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def _wizard_advance(store, session_id: str, actor: str) -> AgentReply:
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"""核心推进：重跑 readiness，按缺口类型给下一步。"""
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from server.aps_domain.readiness import check_readiness
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st = _state(session_id)
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wiz = st["wizard"] or {}
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world = store.data
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report = check_readiness(world)
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s = report["summary"]
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# 无订单 → 引导录入订单
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if s["total"] == 0:
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st["wizard"] = None
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return AgentReply(text="当前没有待排订单。先录入订单吧——可以说"
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"「导入订单」（Excel 批量）或「新建订单 产品X 数量100 交期…」，"
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"录完再说「我要排产」。")
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# 缺日历 → 给默认日历选项
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if any(gi["type"] == "NO_CALENDAR" for gi in report["globalIssues"]):
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st["wizard"] = {"step": "fix_calendar"}
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return AgentReply(text="缺班次日历（不知道每天几点开工、一周开几天）。\n"
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"回复「默认日历」建单班 08:00-17:00（午休1h）周一~周五；"
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"或告诉我你们的班制（如「两班 8点到23点 周一到周六」）。",
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blocks=[_wizard_block("fix_calendar", "缺班次日历",
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["默认日历", "自定义班制"])])
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# 缺路线 → 推荐行业模板
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no_routing = [r for r in report["orders"]
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if any(i["type"] == "NO_ROUTING" for i in r["issues"])]
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if no_routing:
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target = no_routing[0]
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pc = target["productCode"]
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pname = next((m.get("name") for m in world.get("flexMaterials") or []
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if m.get("code") == pc), pc)
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from server.knowledge.routing_templates import recommend_templates
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try:
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tpls = recommend_templates(f"{pname} {pc}", top_k=3)
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except Exception:
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tpls = []
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if not tpls:
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try:
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from server.knowledge.routing_templates import list_templates
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tpls = list_templates()[:3]
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except Exception:
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tpls = []
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st["wizard"] = {"step": "pick_template", "productCode": pc, "productName": pname,
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"templates": [t["code"] for t in tpls]}
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lines = [f"订单 {target['orderNo']} 的产品「{pname}」还没有工艺路线。"
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f"根据产品特征，推荐这些行业模板：（回复序号采用）"]
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for i, t in enumerate(tpls, start=1):
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steps_brief = "→".join(x["operationName"] for x in t["steps"][:6])
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more = "…" if len(t["steps"]) > 6 else ""
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total = sum(x["stdMinDefault"] for x in t["steps"])
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lines.append(f"{i}. {t['name']}：{steps_brief}{more}（约 {total:.0f} 分/件）")
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lines.append("都不合适可以回复「跳过」，稍后手工维护路线。")
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return AgentReply(text="\n".join(lines),
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blocks=[_wizard_block("pick_template", f"为 {pname} 选工艺模板",
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[f"{i}. {t['name']}" for i, t in enumerate(tpls, 1)] + ["跳过"],
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extra={"templates": tpls, "productCode": pc})])
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# 缺工时 → 逐工序追问
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pending = [(r["productCode"], i["detail"]) for r in report["orders"]
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for i in r["issues"] if i["type"] == "TIME_UNMAINTAINED"]
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if pending:
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# 提取 (product, op) 队列
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queue: list[tuple[str, str]] = []
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seen = set()
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for r in report["orders"]:
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for i in r["issues"]:
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if i["type"] != "TIME_UNMAINTAINED":
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continue
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m = re.search(r"工序\s*(\S+?)\s*无工时", i["detail"])
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key = (r["productCode"], m.group(1) if m else "")
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if key not in seen and key[1]:
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seen.add(key)
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queue.append(key)
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if queue:
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pc, op = queue[0]
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st["wizard"] = {"step": "fill_time", "queue": queue}
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return AgentReply(text=f"还有 {len(queue)} 道工序没有工时。先补第一条：\n"
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f"产品 {pc} 的工序「{op}」单件多少分钟？"
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f"回复数字（如「45」），或回复「跳过」逐条略过。",
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blocks=[_wizard_block("fill_time", f"补工时：{pc} × {op}",
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["跳过", "取消"])])
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# 无能力设备（模板应用时已自动补能力，这里剩真缺口）
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no_eq = [r for r in report["orders"]
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if any(i["type"] == "NO_CAPABLE_EQUIPMENT" for i in r["issues"])]
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if no_eq:
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st["wizard"] = None
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details = "；".join(i["detail"] for r in no_eq[:3] for i in r["issues"]
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if i["type"] == "NO_CAPABLE_EQUIPMENT")
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return AgentReply(text=f"还有工序没有能力设备：{details}。\n"
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f"请在主数据页为设备登记工序能力（capabilities），"
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f"或说「设备 XX 增加能力 工序YY」；完成后再说「我要排产」。")
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# 全绿（或仅剩警告）→ 试排确认
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warn_note = ""
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if s["withWarnings"]:
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warn_note = f"（{s['withWarnings']} 张订单带推断工时/缺料告警，结果会显式标注）"
|
|||
|
|
st["wizard"] = {"step": "confirm_run"}
|
|||
|
|
return AgentReply(text=f"数据齐备 ✅ {s['total']} 张订单可排{warn_note}。\n"
|
|||
|
|
f"回复「排」立即按瓶颈锚模式试排；回复「取消」退出向导。",
|
|||
|
|
blocks=[_wizard_block("confirm_run", "数据齐备，可以试排", ["排", "取消"])])
|
|||
|
|
|
|||
|
|
|
|||
|
|
def _wizard_block(step: str, title: str, options: list[str],
|
|||
|
|
extra: dict[str, Any] | None = None) -> UIBlock:
|
|||
|
|
return UIBlock(blockId=f"wizard-{step}", type="wizard",
|
|||
|
|
props={"step": step, "title": title, "options": options, **(extra or {})})
|
|||
|
|
|
|||
|
|
|
|||
|
|
def _wizard_turn(store, session_id: str, text: str, actor: str) -> AgentReply | IntentResult | None:
|
|||
|
|
"""向导激活时的每轮处理。返回 AgentReply（继续向导）/ IntentResult（放行执行）/ None（退出向导走正常识别）。"""
|
|||
|
|
from server.agent_core import harness
|
|||
|
|
from server.agent_core.audit import write_audit
|
|||
|
|
st = _state(session_id)
|
|||
|
|
wiz = st.get("wizard") or {}
|
|||
|
|
step = wiz.get("step")
|
|||
|
|
t = text.strip()
|
|||
|
|
|
|||
|
|
if re.search(_WIZ_CANCEL, t):
|
|||
|
|
st["wizard"] = None
|
|||
|
|
return AgentReply(text="已退出排产向导。随时说「我要排产」重新开始。")
|
|||
|
|
|
|||
|
|
if step == "fix_calendar":
|
|||
|
|
if re.search(r"默认日历|默认|单班", t):
|
|||
|
|
store.data["flexCalendar"] = [{
|
|||
|
|
"shiftCode": "D", "startTime": "08:00", "endTime": "17:00",
|
|||
|
|
"breaks": [{"start": "12:00", "end": "13:00"}], "workdays": [1, 2, 3, 4, 5]}]
|
|||
|
|
write_audit(store.data, store.next_id, actor=actor, category="WORLD_WRITE",
|
|||
|
|
action="flex.resource.patch", target={"type": "CALENDAR", "id": "default"},
|
|||
|
|
power="P1", rationale={"wizard": True, "calendar": "默认单班"})
|
|||
|
|
store.save()
|
|||
|
|
reply = _wizard_advance(store, session_id, actor)
|
|||
|
|
reply.text = "已建默认日历（单班 08:00-17:00，周一~五）✅\n\n" + reply.text
|
|||
|
|
return reply
|
|||
|
|
return AgentReply(text="没听懂班制。回复「默认日历」，或稍后在主数据页维护后再说「继续排产」。")
|
|||
|
|
|
|||
|
|
if step == "pick_template":
|
|||
|
|
if re.search(r"^跳过$", t):
|
|||
|
|
st["wizard"] = {"step": "resume"}
|
|||
|
|
return AgentReply(text="已跳过该产品。稍后可在主数据页维护路线；说「继续排产」推进其它检查。")
|
|||
|
|
codes = wiz.get("templates") or []
|
|||
|
|
idx = None
|
|||
|
|
m = re.match(r"^(?:第?\s*([1-9一二三])\s*个?)", t)
|
|||
|
|
if m:
|
|||
|
|
num_map = {"一": 1, "二": 2, "三": 3}
|
|||
|
|
idx = num_map.get(m.group(1)) or int(m.group(1))
|
|||
|
|
tpl_code = codes[idx - 1] if idx and 1 <= idx <= len(codes) else None
|
|||
|
|
if not tpl_code:
|
|||
|
|
for c in codes:
|
|||
|
|
from server.knowledge.routing_templates import get_template
|
|||
|
|
tpl = get_template(c)
|
|||
|
|
if tpl and tpl["name"] in t:
|
|||
|
|
tpl_code = c
|
|||
|
|
break
|
|||
|
|
if not tpl_code:
|
|||
|
|
return AgentReply(text="请回复模板序号（1/2/3）、「跳过」或「取消」。")
|
|||
|
|
pc = wiz.get("productCode") or ""
|
|||
|
|
pname = wiz.get("productName") or pc
|
|||
|
|
from server.knowledge.routing_templates import get_template
|
|||
|
|
tpl = get_template(tpl_code)
|
|||
|
|
title = f"用模板「{tpl['name']}」生成 {pname} 工艺路线"
|
|||
|
|
block = harness.stage_confirmation(
|
|||
|
|
session_id, "routing.template.apply",
|
|||
|
|
{"templateCode": tpl_code, "productCode": pc, "productName": pname},
|
|||
|
|
title=title,
|
|||
|
|
summary_lines=[f"模板：{tpl['code']}（{len(tpl['steps'])} 步）",
|
|||
|
|
"工时取模板区间中值，来源标「模板」，可实测覆盖。",
|
|||
|
|
f"知识出处：{tpl.get('assetId') or '内置'}"])
|
|||
|
|
write_audit(store.data, store.next_id, actor=actor, category="GATE",
|
|||
|
|
action="routing.template.apply.stage",
|
|||
|
|
target={"type": "TEMPLATE", "id": tpl_code}, power="P2",
|
|||
|
|
rationale={"confirmId": block.props["confirmId"], "productCode": pc, "wizard": True})
|
|||
|
|
store.save()
|
|||
|
|
st["wizard"] = {"step": "resume"}
|
|||
|
|
return AgentReply(text=f"{title}——需要你确认（P2）。批准后说「继续排产」推进下一步。",
|
|||
|
|
blocks=[block])
|
|||
|
|
|
|||
|
|
if step == "fill_time":
|
|||
|
|
queue: list = list(wiz.get("queue") or [])
|
|||
|
|
if not queue:
|
|||
|
|
st["wizard"] = {"step": "resume"}
|
|||
|
|
return _wizard_advance(store, session_id, actor)
|
|||
|
|
pc, op = queue[0]
|
|||
|
|
if re.search(r"^跳过$", t):
|
|||
|
|
queue.pop(0)
|
|||
|
|
st["wizard"] = {"step": "fill_time", "queue": queue} if queue else {"step": "resume"}
|
|||
|
|
if queue:
|
|||
|
|
return AgentReply(text=f"已跳过。下一条：产品 {queue[0][0]} 的工序「{queue[0][1]}」单件多少分钟？")
|
|||
|
|
return _wizard_advance(store, session_id, actor)
|
|||
|
|
m = re.search(r"(\d+(?:\.\d+)?)", t)
|
|||
|
|
if not m:
|
|||
|
|
return AgentReply(text=f"请回复分钟数（如「45」）、「跳过」或「取消」。当前：{pc} × {op}")
|
|||
|
|
std_min = float(m.group(1))
|
|||
|
|
title = f"更新工时：{pc} × {op} → {std_min} 分钟/件"
|
|||
|
|
block = harness.stage_confirmation(
|
|||
|
|
session_id, "flex.time.update",
|
|||
|
|
{"productCode": pc, "operationCode": op, "stdMin": std_min, "source": "实测"},
|
|||
|
|
title=title, summary_lines=[f"单件工时 → {std_min} 分钟（来源=实测）"])
|
|||
|
|
write_audit(store.data, store.next_id, actor=actor, category="GATE",
|
|||
|
|
action="flex.time.update.stage",
|
|||
|
|
target={"type": "ROUTING_TIME", "id": f"{pc}/{op}"}, power="P2",
|
|||
|
|
rationale={"confirmId": block.props["confirmId"], "wizard": True})
|
|||
|
|
store.save()
|
|||
|
|
queue.pop(0)
|
|||
|
|
st["wizard"] = {"step": "fill_time", "queue": queue} if queue else {"step": "resume"}
|
|||
|
|
nxt = (f"\n下一条：产品 {queue[0][0]} 的工序「{queue[0][1]}」单件多少分钟？"
|
|||
|
|
if queue else "\n工时都过了一遍。批准确认卡后说「继续排产」。")
|
|||
|
|
return AgentReply(text=f"{title}——已出确认卡（P2）。{nxt}", blocks=[block])
|
|||
|
|
|
|||
|
|
if step == "confirm_run":
|
|||
|
|
if re.match(_WIZ_GO, t) or re.search(r"^试排|排产$", t):
|
|||
|
|
st["wizard"] = None
|
|||
|
|
return IntentResult(intent="flex.schedule", params={"sortMode": "BOTTLENECK"},
|
|||
|
|
confidence=1.0, source="RULE_FAST")
|
|||
|
|
st["wizard"] = None
|
|||
|
|
return None # 用户说了别的 → 退出向导走正常识别
|
|||
|
|
|
|||
|
|
if step == "resume":
|
|||
|
|
if re.search(r"继续|接着|下一步|排产", t):
|
|||
|
|
return _wizard_advance(store, session_id, actor)
|
|||
|
|
st["wizard"] = None
|
|||
|
|
return None
|
|||
|
|
|
|||
|
|
# 未知向导态 → 重置
|
|||
|
|
st["wizard"] = None
|
|||
|
|
return None
|
|||
|
|
|
|||
|
|
|
|||
|
|
# ============================================================
|
|||
|
|
# 对话管线钩子（gateway /api/chat 调用）
|
|||
|
|
# ============================================================
|
|||
|
|
def pre_route(store, session_id: str, text: str, actor: str = "web") -> AgentReply | IntentResult | None:
|
|||
|
|
"""识别前钩子：向导 / 澄清上下文优先。"""
|
|||
|
|
st = _state(session_id)
|
|||
|
|
if st.get("wizard"):
|
|||
|
|
out = _wizard_turn(store, session_id, text, actor)
|
|||
|
|
if out is not None:
|
|||
|
|
return out
|
|||
|
|
if st.get("clarify"):
|
|||
|
|
resolved = _resolve_clarify(session_id, text)
|
|||
|
|
if resolved is not None:
|
|||
|
|
return resolved
|
|||
|
|
return None
|
|||
|
|
|
|||
|
|
|
|||
|
|
def post_route(store, session_id: str, text: str, intent: IntentResult) -> AgentReply | None:
|
|||
|
|
"""识别后钩子：低置信/拒识 → 猜测+确认澄清卡（替代直接吐帮助全文）。"""
|
|||
|
|
if not needs_clarification(intent):
|
|||
|
|
_state(session_id)["clarify"] = None # 高置信 → 清澄清态
|
|||
|
|
return None
|
|||
|
|
return make_clarification(session_id, text, intent)
|